ozi365 Privacy Policy

1. What Information We Collect

When registering an account and using services at ozi365, we may collect the following types of information:

• Identity information: full name, date of birth, national ID number (for KYC verification).
• Contact information: email address, mobile number.
• Financial information: bKash/Nagad/Rocket account details and bank account information (for processing transactions).
• Device and technical information: IP address, browser type, operating system, device identifiers.
• Usage information: login times, pages visited, betting activity, and transaction history.
• Information collected from cookies and similar technologies (see section 6 for details).

We collect only the information that is necessary. Excessive or irrelevant information is not collected.

2. Purpose and Use of Data Collection

ozi365 uses collected information for the following purposes:

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Age verification (confirming 21+) and completing the KYC (Know Your Customer) process.
• Preventing fraud, money laundering, and other illegal activities.
• Protecting the security and integrity of the platform.
• Providing customer support and resolving complaints.
• Meeting applicable legal and regulatory obligations.
• Improving platform services and enhancing user experience.
• Supporting the implementation of responsible gaming policies.

3. Data Sharing and Disclosure

ozi365 does not sell or rent your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Payment processors: information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment service providers.
• Technology service providers: trusted technology partners engaged to operate the platform, who work under strict confidentiality agreements.
• Legal reasons: when disclosure of information is required by court order, government directive, or applicable law.
• Fraud prevention: to relevant authorities for investigating or preventing fraudulent activity.

In any circumstance where information is shared, it is limited to the minimum amount necessary to protect your interests.

4. Data Security Measures

ozi365 follows industry-standard security technologies and practices to protect your personal and financial information:

• SSL/TLS encryption: all data transmitted between your browser and our servers is sent in encrypted form.
• Firewall and intrusion detection systems: to prevent unauthorized access.
• Access controls: only authorized staff can access necessary information, and a log of every access is maintained.
• Regular security audits: to identify and address potential vulnerabilities.
• Password hashing: user passwords are never stored in plain form; strong encryption algorithms are used.

However, no transmission of information over the internet is completely risk-free. While we are committed to maximum protection, users are also responsible for the security of their own accounts. Never share your login credentials with anyone.

5. Special Protection for Payment Information

Special security measures are followed for transactions made via bKash, Nagad, Rocket, and bank transfer. Your full payment PIN or mobile banking password is not stored on our servers. After a transaction is processed, only the transaction reference number and amount remain in our records.

ozi365 will never ask for your payment PIN, OTP, or full account number via email or chat. If you receive any such request, contact us immediately.

6. Cookies and Similar Technologies

Cookies and similar tracking technologies are used on the ozi365 website. The following types of cookies are used:

• Essential cookies: necessary for the site to function, such as maintaining login sessions.
• Functionality cookies: to remember your preferences and settings.
• Analytics cookies: to monitor platform usage and improve services.
• Security cookies: to detect fraudulent activity.

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the site.

7. Data Retention Period

ozi365 retains your information only for as long as necessary:

• While the account is active: all account and transaction information is retained.
• After account closure: information is retained for a specified period to meet legal and regulatory requirements.
• KYC and identity verification documents: for the period specified under applicable law.
• Financial transaction records: in accordance with Anti-Money Laundering (AML) regulations.

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights Regarding Your Information

As a user of ozi365, you have the following rights:

• Right of access: the right to know what information we hold about you and to receive a copy.
• Right to correction: the right to request correction of any inaccurate information held about you.
• Right to deletion: the right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
• Right to restrict processing: the right to request that processing of your information be limited in certain circumstances.
• Right to portability: the right to request your information in a structured, machine-readable format.
• Right to object: the right to object to the use of your information for specific purposes.

To exercise any of these rights, email [email protected] or contact our 24/7 live chat. We will respond to your request within a reasonable time.

9. Policy on Minors

ozi365 strictly provides services only to those aged 21 (twenty-one) or above. We do not intentionally collect information from any minor. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you become aware that a minor is using our platform, please notify us at [email protected].

10. International Data Transfers

The servers and infrastructure used to provide ozi365 services may be located in various countries. In such cases, your information may be transferred internationally.

Regardless of where information is processed, the same standard of protection described in this privacy policy is ensured. Appropriate contractual safeguards are in place for international data transfers.

11. Third-Party Websites and Services

The ozi365 platform sometimes uses third-party services (such as payment gateways). These third parties have their own privacy policies, and ozi365 is not responsible for their collection or use of information. We recommend that you read the privacy policy of the relevant third party.

12. Marketing Communications

If you agree to receive our promotional notifications and offers, we may contact you at your registered email or mobile number. You may opt out at any time by submitting a request to [email protected] or by using the unsubscribe link in any message you receive.

Even if you opt out of marketing communications, important service-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

13. Changes to the Privacy Policy

ozi365 reserves the right to update this privacy policy as needed. In the event of changes, we will publish a notice on the website and update the "Last Updated" date at the top of the page.

For significant changes, we will send a notification to your registered email or mobile number. Continuing to use the platform after changes are made will be considered acceptance of the new policy. We therefore recommend that you revisit this page periodically.

14. Dispute Resolution

If any dispute arises regarding the interpretation or application of this privacy policy, we will first seek resolution through mutual discussion. This policy is governed by the applicable laws and regulations of Bangladesh, and the jurisdiction of the appropriate courts of Bangladesh applies to any disputes.